Shipping policy

At spicemunnar.com, we aim to deliver your orders safely, promptly, and in good condition. Please read our Shipping Policy carefully to understand how we process and ship orders.

1. Order Processing Time

  • All orders are processed within 1–3 business days after payment confirmation.

  • Orders are not shipped or delivered on Sundays or public holidays.

  • During peak seasons, festivals, or sales, processing times may be slightly longer.

If there is a significant delay in shipping your order, we will notify you via email or phone.

2. Shipping Locations

  • We currently ship across India.

  • International shipping is not available unless explicitly mentioned on the product page.

Orders placed from locations outside India are done at the customer’s own discretion.

3. Shipping Charges

  • Shipping charges, if applicable, are calculated and displayed at checkout.

  • Any additional charges such as taxes or duties (if applicable) are borne by the customer.

We may offer free shipping on selected products or promotional periods.

4. Estimated Delivery Time

Estimated delivery timelines after dispatch:

  • Metro cities: 3–5 business days

  • Other locations: 5–8 business days

  • Remote areas: 7–10 business days

Delivery timelines may vary based on courier partner, location, weather conditions, or unforeseen circumstances.

5. Order Tracking

Once your order is shipped:

  • You will receive a shipping confirmation email/SMS

  • Tracking details will be shared to monitor delivery status

6. Courier Partners

We use reliable third-party courier services to ensure safe and timely delivery. Delivery is subject to courier service coverage and operational constraints.

7. Address Accuracy

Please ensure that:

  • Shipping address

  • Contact number

  • Landmark (if required)

are accurate and complete while placing the order.

spicemunnar.com is not responsible for delays or non-delivery due to incorrect or incomplete address details provided by the customer.

8. Delivery Issues & Delays

Delivery delays may occur due to:

  • Natural disasters or weather conditions

  • Local restrictions or strikes

  • Courier partner operational issues

Such delays are beyond our control, and we appreciate your understanding.

9. Damaged or Missing Items

If your order arrives:

  • Damaged

  • Tampered

  • With missing items

Please contact us within 24 hours of delivery with photos/videos of the package and product.

Email: support@spicemunnar.com

10. Undelivered / Returned Shipments

If an order is returned to us due to:

  • Incorrect address

  • Failed delivery attempts

  • Customer refusal

Re-shipping costs (if applicable) will be borne by the customer.

11. Risk of Loss

All products are shipped under a shipment contract.
Risk of loss and ownership pass to the customer once the order is handed over to the courier partner.

12. Contact Us

For shipping-related queries, please contact:

Email: sales@spicemunnar.com
Website: https://spicemunnar.com