Refund policy

At spicemunnar.com, we value your trust and aim to provide high-quality products and a smooth shopping experience. If you are not fully satisfied with your purchase, our Return & Refund Policy is outlined below.

1. 15-Day Return Policy

We offer a 15-day return policy from the date of delivery.

You may request a return if:

  • The product is unused and in good condition

  • Original packaging, labels, and invoice are intact

To initiate a return, contact us within 15 days of delivery.

Contact details:
📞 Phone: +91 80860 67111
📧 Email: sales@spicemunnar.com

2. Eligible Return Reasons

Returns are accepted for:

  • Damaged products

  • Defective products

  • Incorrect products delivered

  • Quality issues (reported within the return period)

3. Non-Returnable Items

The following items are not eligible for return or refund:

  • Opened or used food and spice products

  • Products damaged due to misuse or improper storage

  • Items returned without original packaging

  • Products marked as non-returnable or purchased during clearance sales

4. Return Process

  1. Contact us via phone or email with your order number

  2. Share photos/videos if the product is damaged or incorrect

  3. Our team will guide you through the return process

  4. Products must be shipped back in original condition

Returns without prior approval may not be accepted.

5. Refund Policy

  • Once the returned product is received and inspected, your refund will be processed

  • Refunds are issued to the original payment method

  • Refund processing time: 5–10 business days after approval

6. Shipping Charges

  • Shipping charges are non-refundable

  • If the return is due to our error (damaged or wrong product), return shipping costs will be borne by us

  • For all other returns, return shipping costs are the customer’s responsibility

7. Order Cancellation

  • Orders can be cancelled before dispatch for a full refund

  • Once shipped, orders must follow the return process

8. Damaged or Missing Items

If your order arrives damaged or with missing items, please notify us within 24 hours of delivery with clear photos or videos of the package.

9. Policy Updates

spicemunnar.com reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Changes will be effective once posted on the Website.

10. Contact Us

For return or refund assistance:

📞 +91 80860 67111
📧 sales@spicemunnar.com
🌐 https://spicemunnar.com